Overview
The first flight can be an exciting but stressful experience. If you're nervous or unsure of what to expect, don't worry! With some preparation and helpful tips, you can make your first flight go smoothly and stress-free. Whether traveling for two weeks or six months, our Guide will give you practical advice on what to pack, how to navigate the airport, and what to expect on your flight. We'll also share tips on staying comfortable during your flight and advise you on what to do if you have any problems or concerns.
Many people dread air travel and navigating airports. But we can reassure you; it's easier than you think. Unlike trains or the subway, you can't get on the wrong side and certainly won't be allowed on any plane other than your own. So you can't end up in a different destination than you wanted. If you can handle public transport, you can handle a plane flight without any problems. With our Guide, you'll be ready to take to the skies with confidence and ease.
This Guide is divided into the following sections:
Before Flight
To ensure a worry-free journey, preparing before your flight is essential. This section will cover what you must do before your flight, including booking your ticket, choosing your seat, and preparing your luggage. We'll also give you tips on what to pack, including what to put in your cabin luggage and what to leave in your checked baggage.
Selecting, Booking, and Purchasing a Ticket
The first step to a successful trip is booking your flight. During this step, choose the correct date and time to match your planned holiday dates.
Book your ticket in advance to get a better deal. Many airlines offer early booking discounts, so take advantage of them if you can.
Choose your ticket also taking into account the number of transfers. More connections usually mean a cheaper ticket, more hassle, and longer overall flight time. Choose connections that allow you enough time to change planes when connecting flights. Unfortunately, specifying "enough time" is very difficult. At some airports, one hour is sufficient; at others, even two hours will not be enough. We recommend having a time of at least three hours, especially if you are new to air travel and airport orientation. For more information and details on buying tickets, visit the Flight Tickets Guide.
Checked Baggage Packing
Checked baggage is baggage you check in when you arrive at the airport and see again at your final destination or transfer point. This baggage cannot be accessed for the duration of the flight. More on this below.
If you need checked baggage, ensure it is included in the ticket price. If it is not, expect additional costs. Also, check the conditions for the weight limit for your checked baggage. The maximum weight is usually between 20 and 30 kilograms, depending on the airline or class of purchased ticket.
⚠️ Warning: Try to respect the weight limits for checked-in baggage. If you exceed the maximum weight limit, you may be asked by an airport staff member to make amends, and you may have no choice but to remove something from your baggage to be checked in. Minor deviations of up to 5 to 10% are tolerated in the experience of larger airlines. Smaller ones may be more stringent.
💡 Tip: We recommend making a list of what you must pack a few days before your departure so you don't forget anything important. You may still think of many things you want to add during this time. See the First Time in Bali Guide for specific things to pack for Bali.
Cabin Luggage Packing
Cabin luggage is luggage with you for the whole journey; you take it on the plane and go through security checks.
Your cabin luggage is your lifeline during the flight, so pack it thoughtfully. Include essentials such as your passport, boarding passes, phone charger, laptop, and medication. In addition, bring an empty water bottle (to be refilled after security check) to stay hydrated during the flight. Remember to pack a book or tablet for in-flight entertainment.
💡 Tip: Pack the things you can't afford to lose in your cabin luggage potentially—for example, expensive electronics, etc. Remember that checked baggage can get lost, and the airline can take several days to deliver it. So everything crucial should be in your cabin luggage so that you can survive the first few days in your new destination.
Carry-on baggage usually has both weight and size limits. There are spaces on the plane in the overhead lockers and under the seats, which must fit.
Cabin luggage weight and size limits may vary by airline and destination, so checking with your airline before traveling is essential. In general, however, most airlines have a weight limit for cabin luggage of approximately 7 to 10 kg (15 to 22 lbs) and a maximum size of roughly 56 x 36 x 23 cm (22 x 14 x 9 inches). Some airlines may also restrict the number of carry-on bags allowed or specific items that cannot be carried on board. Check with your airline in advance about particular restrictions.
💡 Tip: If your hand luggage is, for example, a backpack that is not very visible at check-in, no airport staff is likely to be concerned about its size or weight. We have never had our carry-on luggage weighed or measured.
Items that are generally not allowed in cabin luggage:
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liquids, aerosols, and gels in volumes greater than 100 ml, with a total volume of not more than 1 liter
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weapons and firearms
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explosives and flammables
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sports equipment that could be used as a weapon, such as baseball bats or hockey sticks
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tools and other sharp objects that could be used as a weapon
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chemicals and dangerous materials
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illegal drugs and other controlled substances
Liquids in containers must be placed in a resealable plastic bag with a maximum capacity of 1 liter. These bags can be purchased, for example, at drugstores or are available free of charge at the airport right in front of the security check.
Example of policies for carry-on luggage (AirAsia)
Each airline may have rules and regulations regarding what is allowed in hand luggage, so it is always a good idea to check with your airline before packing to ensure you meet their requirements.
Online Check-in and Seat Selection
Check-in is the process of physically going to the check-in counter of your chosen airline to have your passport, ticket, and luggage checked in. They will also check its weight and issue you a boarding pass with your flight number, boarding time, and gate number.
Most airlines currently prefer passengers to check in electronically online themselves. Online check-in is usually available a few days to 24 hours before departure on the airline's website. The advantage of online check-in is the time saving of not having to queue at the airport afterward. You only have to go to the counter dedicated to baggage drop-off, where you usually spend much less time.
During the online check-in, you will be asked for your ticket number and travel document details. Once you have checked and confirmed everything, you will receive a boarding pass with a QR code that you can print or save on your mobile device.
Online check-in includes seat selection for your flight. If traveling with a connecting flight, you can usually select seats on all connecting flights.
⚠️ Warning: Seat selection may include a fee. With low-cost airlines, you usually have to pay for any seat selection; with larger airlines, they will, in most cases, charge for specific seat selections, such as emergency exit or first-row seats, as they provide much more legroom.
Seat selection at AirAsia online check-in
Seat selection at SuperAirJet online check-in
Choosing the right seat can significantly impact your comfort during the flight. Most airlines will allow you to select your seat when booking your ticket or checking in. If you have a preference, such as a window seat or an aisle seat, select it in advance. In addition, consider the location of your seat on the plane. If you are prone to motion sickness, choosing a seat towards the front of the aircraft is better.
💡 Tip: The advantage of an aisle seat is faster access to the toilettes during the flight, to your overhead baggage, and the ability to stretch your legs in the aisle. On the other hand, in a window seat, you can enjoy the views outside and rest your head against the plane's wall.
At the Airport
If you're a first-time flyer, the airport may seem like a cluttered jumble of signs and different signage. It's important to know what to expect to make your journey easier. Here are some tips to help you navigate the airport and easily get to your departure gate. Following our tips, you'll navigate the airport like a pro and enjoy a stress-free journey. Remember to arrive at the airport on time, especially during peak times, to avoid unnecessary rushing. If it's your first flight, we recommend arriving at least 3 hours before departure.
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Check-in and Baggage Drop-off
Upon arrival at the airport, you must first check-in. Ensure your passport, ticket, and all necessary travel documents are ready. If you've already checked in online and don't have baggage that can't go on board, you can go straight to security. If you choose not to check in online, you can do so at the airline check-in counter or a self-service kiosk, if available.
Self check-in kiosks
Your check-in counter can be found on the information board, where the aircraft departures are displayed in order of departure time. Look for your printed or electronic ticket's departure time and flight number. Once you find your flight on the board, it will have the check-in counter number or multiple check-in counters—for example, the range A10-15. So, in this case, look for counters A10, A11, A12, A13, A14, or A15.
Departure monitor with all the info you need
💡 Tip: If you are too early at the airport, your flight or check-in counter number may not be on the board yet, and you must wait. Don't worry; it will be there in time.
If you have already checked in online or via a kiosk and already have boarding passes, you can only check in your luggage if you have it.
Check-in counters
If you have connecting flights, ask at the check-in counter if your baggage is checked to your final destination, which is not always the case. You will collect your baggage at the final destination airport if it is. If not, you must collect your baggage at the transfer airport and check it in again to your final destination.
Security Check
After check-in, you will be directed to the Security Check, which you must pass through. This involves placing your cabin luggage and personal belongings on a belt, where it will be x-rayed, and you will pass through a metal detector or be checked by an airport staff member using a handheld body scanner. Remove all metal objects such as keys, coins, and mobile phones from your pockets, and remove your shoes, belt, and jacket before going through security. You must also remove liquids in a plastic bag and your laptop or tablet from your cabin luggage. Put everything on the plastic tray along the conveyor belt through the X-ray machine.
Security check
In the case of large airports, you may encounter two checks before boarding. Once you have passed this check, you can put everything back on and put it back in your luggage. The next check will probably be at the transfer point.
How to Find the Departure Gate
Once through security, it's time to find the departure gate. You can think of this as the equivalent of a train platform. The gate number is shown on your boarding pass, along with the boarding time. The departure screens throughout the airport will then show your flight number, including the gate number, where the plane is departing from, and what time. Gates are usually marked with a letter and a number. For example, A10, B2, C5 etc.
Screens with gate numbers
The gates' numbers and locations can be found on the airport map or above passengers' heads in the form of illuminated directional signs to the gates. Follow the signs to your gate, which may mean taking an escalator or lift to another airport level. If you need help finding your gate, ask airport staff or other passengers for help.
Navigation signs to the gates
Airports can be cluttered, mainly because of their size. To make the experience less stressful, familiarize yourself with the airport layout and where everything is located beforehand. You can also download an airport map to your phone or pick up a physical copy at the information desk.
💡 Tip: Check your departure gate on the airport screens regularly; the departure gate number often changes. Moving to a new gate can take tens of minutes, depending on the airport's size.
Once you find your departure gate, ensure it has your airline name and shows your flight number and departure or boarding time. If it matches your boarding pass, all is well, and you can wait calmly for the boarding instructions.
Departure gate with number, airline and the flight number
💡 Tip: You can refill your empty water bottle while you wait so you always have water on hand on the plane and don't have to ask the flight attendant every time.
If You Get Lost
If you have any problems or questions at the airport, please do not hesitate to ask for assistance. Airport staff are on hand to advise you on how to proceed, answer questions about your flight or help you with any problems. If your flight is delayed or canceled, contact the airline's customer service department to request a rebooking or refund.
Boarding the Plane
Getting on a plane is exciting, especially if it's your first time and because you're getting closer to your destination. Here are a few tips to help you handle everything easily and be at ease.
Boarding
For larger aircraft, getting on a plane is often initiated in stages. For example, First Class and Business Class passengers board first, followed by Economy Class. The latter may be subdivided according to seat rows. For example, rows 1 to 15 may board first, and rows 16 to 30 in the next stage, and so on. It depends on the aircraft size and the number of decks and entrances. It is, therefore, advisable to listen carefully to the announcements where boarding instructions are announced. If you need help understanding something or need help with what to do, please speak to a staff member at your gate; they will always help advise you when you can board.
Once you are invited to board, you will be asked for your boarding pass and your passport or other travel document to be admitted.
The entrances to the aircraft differ from long tubes that lead directly to the fuselage to a bus ride along the runway that takes you to the stairs leading to the aircraft door.
Entrance to the aircraft
How to Find Your Seat
Upon boarding, you will be greeted by a flight attendant and directed to your seat. Your seat number is printed on your boarding pass and is usually displayed on the overhead bin above your seat on the aircraft. The format of the designation is a number followed by a letter. For example, 10A, where 10 is the row number, and A is the first seat in the row, i.e., by the window. Ensure you have your boarding pass and ID ready for the flight attendant to check.
Seat numbers on the overhead bin
Luggage Storage
Once you have found your seat, you need to store your luggage. If you have cabin luggage, place it in the overhead bin above the seats. If you have other personal items, such as a backpack or purse, you can place them under the seat in front of you. Ensure you do not block the aisle or the seats of other passengers.
Overhead storage above seats
Settle Down
Once your luggage is stowed, it's time to settle in. Fasten your seatbelt, adjust your seat and headrest, and put away all the things you won't need during the flight. You can also take some time to study the safety card in the seat pocket in front of you, which contains important information about emergency procedures for your particular type of aircraft.
Pocket with emergency instructions
💡 Tip: The seat must be upright for take-off and landing. Similarly, the window shades must be open for take-off and landing. You can adjust the seat to suit your needs once the seatbelt light goes off after take-off.
If You Need Help
If you need any assistance during boarding or flight, please do not hesitate to contact a flight attendant. They can help you with any special needs or issues, such as finding an aisle seat, requesting a wheelchair, or helping you stow your luggage. If you have a medical condition or disability, let the airline know in advance so they can make the necessary arrangements.
If you are already seated, the button above you is used to call a flight attendant, which, when pressed, will ring in the steward section of the aircraft and illuminate an information light above you, which will then be used to call a staff member to approach you.
Button to call flight attendant
Concerns
If you have any concerns during the flight, such as feeling uncomfortable or nauseous, please inform the flight attendant. They can give you a glass of water, a snack, or even a paper bag if you don't feel well. If you feel anxious or nervous, try to distract yourself by reading a book, listening to music, or watching a movie.
By following these tips, you can confidently board the plane and enjoy a comfortable flight. Remember to respect other passengers and follow airline rules and regulations.
During Flight
During the flight, you must be prepared for what lies ahead to ensure your comfort throughout the journey. Here are some tips on what to expect and how to stay comfortable during your flight.
Length of Flight
The flight duration varies depending on the destination, route, and the number of transfers. Check the flight length in advance and adjust accordingly. Long flights can be tiring, so be sure to wear comfortable clothes and have accessories to help you relax.
💡 Tip: It can get quite cold on the plane due to the air conditioning. Although you can ask for a blanket during the flight, bringing your own or opting for comfortable sweatpants and a long-sleeved sweatshirt is a good idea.
In-flight Services
Most airlines offer in-flight services such as food and beverages, a multimedia entertainment system, and sometimes even Wi-Fi. Some airlines provide free food, while others offer food and drinks only for an additional fee. Check with your airline to find out their services and adjust what you take on the plane accordingly.
Entertainment
Many airlines provide in-flight multimedia entertainment systems full of current movies, TV shows, series, music, and games. Some airlines offer personal screens with a wide range of options, while others provide shared screens on board the aircraft. You can also bring your forms of entertainment, such as books, handheld board games, or a mobile phone or tablet, to keep you entertained during the flight.
Example of the aircraft without entertainment system
Aircraft with entertainment system
Comfort
During the flight, you must be comfortable. Wear comfortable clothes and bring accessories such as a travel neck pillow and blanket. Some airlines provide these items, but it's always best to bring your own to ensure comfort. You can also stretch your legs and take a short walk on board to avoid feeling stiff muscles.
Nausea
If you feel nauseous during the flight, inform the flight attendant. They can give you medication or offer tips to help relieve your symptoms. You can also focus on the horizon or close your eyes to avoid feeling dizzy.
In conclusion, with the proper preparation, flying can be a comfortable and enjoyable experience. Be sure to check the length of your flight, plan accordingly, and take the necessary items with you to make you feel comfortable. Don't be afraid to inform the flight attendant of any problems. Enjoy your flight!
Landing & Arrival
Arriving at your destination after a long flight is always a relief. Still, a few things must be remembered to ensure a smooth landing and arrival. Here are some tips on what to expect and how to navigate your way around a new place.
Getting Off the Plane
After the plane has landed, wait until the seatbelt sign goes off before you can leave your seat. Follow the exit signs and be patient when exiting the plane. Remember to take all your luggage and belongings with you and have your passport and boarding pass near.
Seatbelt sign located above passengers
💡 Tip: If you are not hurrying to change planes, we recommend waiting in your seat until the plane empties. This way, you'll avoid crowded aisles with impatient passengers and have room to remove your luggage from the overhead bin. You're more likely to encounter the impatient ones at other security checks or while waiting for your luggage.
Baggage Claim
Once off the aircraft, proceed to the baggage claim area (look for the Baggage Claim signs) to collect your checked baggage. Check the flight information screens to determine which conveyor belt your luggage will be on.
Screen with belt numbers for each flight
Baggage claim belt, where you pick up your luggage
💡 Tip: It's always a good idea to tie a distinctive ribbon or attach a unique tag to your luggage to help identify it and avoid situations where someone else accidentally picks up your luggage.
Customs and Immigration Control
After picking up your luggage, follow the signs to the exit (Exit or Customs for Customs). If you are in a foreign country, be prepared for customs and immigration checks. You will need your passport and other travel documents.
As part of the customs checks, you may have to complete a customs declaration about what you bring into the country. Customs officers may also select you for a random inspection of your luggage, who may check the contents thoroughly. This is perfectly normal, and we recommend that you cooperate with customs.
Immigration then checks that you have the appropriate visa, a valid travel document and meet the other entry requirements.
Transport
If you haven't arranged your transport in advance, for example, at your hotel, look for airport taxi information booths to find out your transport options. Be sure to enquire in advance to ensure you get a fair price.
Transport signs at the airport
Exploring a New Location
Your holiday or long-term stay has just begun. Do your research beforehand and list places you want to visit and an itinerary of activities you want to do and enjoy! If you are in a new country, take some time to explore and get to know your surroundings.
Transfer
Airplane transfers can be a stressful part of air travel, but with some preparation and knowledge, you can manage the process without any problems. Here's what you need to know about transfers during your trip.
Know Your Connecting Airport
If you have a connecting flight and need to change planes, find out which airport you will be changing to. Find out the layout of the airport, the distance between terminals, and how to get from one gate to another. This will give you an idea of what to expect, roughly how long it will take you to transfer, and help you move around the airport more easily.
Transfer sign
Check Your Checked Baggage
If you have checked baggage, ensure it is checked to your final destination. Most airlines will transfer your luggage to your connecting flight, but checking with the airline staff at check-in is always a good idea.
Leave Yourself Time to Spare
Make sure you have enough time to catch the connecting flight. Check your flight itinerary and consider any delays, for example, due to queues at the airport or the distance between terminals or departure gates. Allow enough time to deplane, orientate yourself at the airport, go through security (if necessary), and move to the next gate.
Take Advantage of Airport Services
Many airports offer services to help passengers with their transfers. Look for information desks or airport staff who are always willing to help. Some airports even offer shuttles or trains to help passengers move between terminals.
Transfer desk at the airport
Alternatively, you can use airline lounges to shorten your wait for your connecting flight. Lounges often have unlimited food and drink and are a more convenient alternative to some of the restaurants in the airport area. Entry is usually included in the ticket price or paid for separately.
Prepare for Security Checks
If you are connecting to an international flight, you must go through security again. Ensure you know the rules about liquids, gels, and other items not allowed on board the aircraft; see above. Be prepared to remove your shoes, belt, and other items from your luggage that security requires.
Stay Calm
Airport transfers can be unpredictable, so staying calm and flexible is essential. Contact the airline staff for assistance if your connecting flight is delayed or canceled. They can arrange a change to another flight or accommodation until the next flight if necessary.
Transfers can be challenging, but you can successfully manage them with some preparation and patience. Be sure to set aside plenty of time, look around the airport and use airport services to help you along the way. These tips will make transferring between planes very easy.
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